Meet the Team
Kris Aitken
Founder
Kris leads the daily operations and management of Your Helpers Home Services while fostering meaningful connections with Participants and their support providers.
With a strong background in management, she began her career in Real Estate before spending over a decade in Corporate Recruitment across Sydney and the Gold Coast. A pivotal career shift then led her to manage a family-owned business in the Building and Construction industry.
Having a close family member under the NDIS, Kris deeply understands the challenges faced by individuals and families living with disabilities. Seeing the need for reliable, honest, and compassionate support to help people with disabilities maintain their homes, she was inspired to create Your Helpers Home Services.
Sue Jeffrey
Finance & team support
Sue brings extensive administration experience and a wealth of knowledge to the Your Helpers team, gained through past roles in hotel administration, sales and distribution, and company management across both Australia and New Zealand.
Prior to joining the team, Sue held a remote project management and administration position for a company contracted to deliver large-scale building and maintenance works for government housing in Western Australia.
Within Your Helpers, Sue is responsible for managing accounts payable and receivable, and she liaises closely with our participants, their Support Coordinators, Plan Managers, and the NDIS to ensure the efficient operation of these financial functions.
Having joined Your Helpers in 2023, Sue has gained valuable experience across various areas of the business, enabling her to provide support to both our team and our clients whenever needed.
Carlie White
OFFICE MANAGER
Carlie brings a strong administrative background with over 20 years of experience across various industries and corporate environments. She is also familiar with the NDIS space, having previously run a business that provided direct support to participants and their families.
Carlie joined our team as a Team Administrator, supporting daily operations and offering an additional point of contact for clients and partners. As the business has grown, so has her role — now as Office Manager, she plays a key part in maintaining our administrative systems and ensuring the smooth, efficient running of the office.
Carlie’s experience, dedication, and understanding of the sector make her an integral part of our team.
Shina Chamley
client care Coordinator
Shina is passionate about providing person-centred support that promotes independence, dignity, and quality of life. Her career in the aged care sector has been dedicated to building strong, meaningful connections with individuals and families, ensuring they feel heard, respected, and supported.
After relocating from Perth with her two young children to be closer to family, Shina continues to pursue a rewarding career in community care. As Client Care Coordinator, she is committed to understanding each client’s unique needs and coordinating services that enhance their wellbeing and lifestyle.
With a warm and approachable nature, Shina takes pride in building trusting relationships with clients, colleagues, and service partners, helping to create a supportive and positive experience for everyone involved.
Rita Mikha
client care Coordinator
With over 10 years of experience in community and support services, Rita has built a career rooted in compassion, connection, and practical support. She has spent time walking alongside individuals and families —offering a calm presence and a steady hand to those she serves.
As a Client Care Coordinator, Rita brings warmth, lived experience, supporting people from diverse backgrounds with dignity and respect. At the heart of her work is a deep belief that every person deserves to feel seen, valued, and cared for.
Karine Krauss
marketing coordinator
Karine brings over 12 years of experience in marketing and project coordination, having worked across various areas of communication.
Her broad expertise gives her a holistic approach to marketing, understanding how to lead diverse initiatives effectively. With hands-on experience in the NDIS sector, working directly with participants, Karine has a deep understanding of their needs.
This experience enriches her role at Your Helpers Home Services, where she focuses on delivering clear and effective communication across all audiences, ensuring strong connections between clients, coordinators, and our team.
Julie Mercado
Client Relations
Julie brings over 10 years of experience in executive support, compliance coordination, and client-focused roles, having worked
with organisations across Australia, the United States, and Asia.
With a strong background in administration and operations, Julie is highly organised and takes a structured approach to her
work, while always keeping communication clear, friendly, and people-focused.
At Your Helpers Home Services, Julie plays an important role in supporting the day-to-day operations of the business. She assists
with recruitment and onboarding of new cleaning and gardening team members and provides administrative support to ensure
participant plan dates are kept up to date and accurately reflected in Service Agreements.
